We place great emphasis on your security when you shop with us. As our webshop operates under the .no domain, we comply with Norwegian regulations for secure online shopping. This means that we follow Norwegian consumer protection laws and adhere to guidelines set by relevant authorities, ensuring a safe and transparent shopping experience.

For more information about online consumer rights in Norway, you can visit:

Forbrukertilsynet – Norwegian Consumer Authority
Lov om angrerett – Right of withdrawal act
Nets.eu – Secure payment solutions in Norway

If you are shopping on our Danish website, we are proud to be certified by E-mærket, an independent Danish non-profit organization dedicated to ensuring a safe and transparent online shopping experience. The E-mærket certification guarantees that our webshop meets strict requirements for consumer protection, secure payments, and ethical business practices. As a customer, you also benefit from E-mærket’s buyer protection and independent dispute resolution service.

For more information about E-mærket, visit www.emaerket.dk.

Ordering from rocopenhagen.no is easy and secure. Once you have found a piece of jewellery you wish to purchase, click the “Add to cart” button to add it to your shopping cart. Then, follow the instructions through the checkout process to complete your order.

Your order is only finalised at the end of the checkout process, where you will be asked to enter your delivery and payment details. Your order is confirmed once you receive an order confirmation from us.

Rocopenhagen.no currently accepts the following payment methods:

All major credit cards: Maestro, Mastercard, Dankort, Visa Dankort, Visa Electron
Ro Copenhagen gift card
Apple Pay
Google Pay

The transaction amount will first be deducted from your account when the items are shipped from our warehouse.

Because we are registered for VAT in Norway, we are required to include 25% Norwegian VAT (MVA) in all our prices. This ensures transparency and that you do not have to pay any additional import duties or taxes upon delivery.

All our orders are shipped within 3-7 business days, though sometimes it can take longer as deliveries to the more northern regions may take longer.

If your item is a non-stock item, you can expect a delivery time of approximately 8 weeks.

As soon as your order has been dispatched, you will receive an email with a link to track your order.

All our parcels to Norway are shipped with FedEx.

We offer free standard shipping on orders over 3000 kr.

Ro Copenhagen jewellery is crafted from the finest 18-karat red or white gold. We select only the highest quality gold to ensure the longevity of each piece, enhancing both its durability and the joy it brings over time. As 18-karat gold ages, it develops a natural patina that further enriches the beauty of the jewellery.

All Danish jewellery in 18-karat gold is stamped with the '750' mark, symbolising its purity.

The gold used in our jewllery falls into two categories. The first is recycled gold, certified by the Responsible Jewellery Council. While recycled gold offers numerous benefits, we recognise that it does not fully address the conditions of the mines from which it originates. Therefore, we are proud to be among the few in Denmark to introduce SMO (Single Mine Origin) gold. SMO gold is traceable to a specific mine, ensuring full transparency throughout the supply chain.

Learn more about SMO gold.

It can be tricky to determine the right ring size, necklace length, or bracelet circumference when shopping online. That’s why we’ve created a guide to help make it easier for you. You can find it here.

If you need further assistance in finding the right size, our friendly customer service team is ready to help.

Yes, Ro Copenhagen offers ring size adjustments on selected rings for a fee. If you need to have your ring resized, we recommend contacting our customer service for more information about the options available for your specific ring.

Email: info@ropcopenhagen.com
Phone: +45 70 30 13 13 (Phone hours: 10:00 - 15:00)

Our jewellery is handcrafted from 18-karat white or red gold, the highest karat used in jewellery making. However, even our jewellery, made from the finest materials, still requires proper care and attention. To ensure it continues to sparkle and look beautiful year after year, the right maintenance is essential.

Read our full jewellery care guide here.

If, as a consumer, you wish to file a complaint about your purchase, please contact customer care.

If you need to make a claim, please email us at info@rocopenhagen.com with a photo of the jewellery and a description of the issue. Please include your order number in the subject line. We will then contact you with further information regarding the claim.

You can read more in our terms and conditions.

Please note that gemstones are natural materials, so there may be variations in colour and tone. No two stones are identical, and these natural variations cannot be considered defects.